Any FEEDBACK ? You can reach us at : +6012-3760.728 +6011- 1196.8728 ENTdrvincenttan@gmail.com
We are using/trying out a Smart-Q appointment system. Please read and understand the terms n conditions. There is no perfect Q system – each will have its pros and cons. Intention: to optimize the reduction of clinic waiting time for both appointment (APPT) & walk-in (WI) patients. However, the APPT timing given will be based on BEST   ESTIMATED   TIME n expected to be shorter than the first-come-first-served (FCFS) queue. We surely dare NOT promise that all APPT patients will be seen on-the-dot punctually even though you may already have an appointment. We apologize in advance.
Reasons: Emergency cases (acute airway blockage, emergency referrals, heavy/serious bleeding, very frail patients etc) will be given priority Generally, new patients seen for the first time will need more time for consultation and examination. Some cases are more complex (2nd,3rd etc opinion consult, cancer diagnosis, breaking bad news, very anxious patients) Delays from surgeries
Smart-Q Apppointment System Smart Q-tips
Clinic can be busy with many ad-hoc surgical procedures eg. In-clinic ultrasound-based or endoscopy-based procedures Some patients may have been seen earlier by the doctor and had gone around the different departments in the hospital for different tests/procedures. They are back in the clinic for review of the results by the doctor. Needing to fill insurance form on the spot for new acute admission. Crying uncooperative babies/kids Many other unforeseen/unexpected reasons
We will always have your welfare (right diagnosis, treatment and Q&A clarification) in mind (if you can exclude Q waiting time as your welfare factor !). Please know that the doctor always has to keep this balance in mind:
We can only seek your kind understanding and extend your kindness to a fellow human being if a patient is deemed in your opinion to be taking up longer than usual in the consultation room (maybe the doctor has to break the bad news he has cancer?, maybe the patient has many questions etc ). Rest assured the doctor is definitely not shaking legs inside and is in fact, doing the best he can. Previous FCFS clinic: All patients are seen based on FCFS system and will join the same Q. New system: APPT and WI patients will have different Q lines.
That means, if earlier APPT patient (example patient A) is seen later than his actual appointment time, the rest (patient B, C, D, etc) who show up even on time will still be seen based on the existing APPT Q sequence ie. still a chance of the patient being seen later than the given appointment time - even if he/she shows up on time in the clinic. WI patients will be slotted in between the APPT patients provided there are free time in between. As compared to previous FCFS system where a WI patients with an acute non-emergency symptom can be seen earlier even without appointment as long as following the sequence of registration (as we said, there is no perfect Q system, there is pros and cons in each system). Hence, it Is also more advisable to get an estimated appointment time with the new system.
If the appointment is full and you wish to see him urgently:
The clinic/doctor reserves the right to call any patient depending on priorities and conditions at his discretion. We will try our best to meet your needs. Thank you for your kind understanding Other features of this new system: There is a live Q which you can follow on a mobile app or on the TV displays around the clinic/hospital
You can also book, rebook online. The mobile app helps you with the directions too.
The booking system will send you reminders thru SMS/Whatsapp (as of now, Maxis telco users may face some technical glitches on this feature. Apologies) Of course we will still do our best to notify patients
DOWNLOAD OUR CONTACT DETAILS:
ENTdrvincenttan@gmail.com
+603-3377 7864 +6012-3760 728
Vincent Ear, Nose, Throat, Head and Neck Surgery Specialist Clinic, Clinic Suite 210, Level 2, KPJ Klang Specialist Hospital No.102, Persiaran Rajawali/KU 1, Bandar Baru Klang, 41150 Klang, Selangor
Mon-Fri: 930am-5pm Sat: 9am-1230pm
vincentENTHNS
3.062578,101.46332 (Google Maps, Waze: KPJ Klang, Vincent ENT)
CONTACT US
CLINIC HOURS:
Vincent ENT Clinic
vincententhns
VINCENT
Ear, Nose and Throat (ENT), Thyroid, Head and Neck Surgery
Specialist Clinic
Committed to YOUR Well-being
DR. VINCENT TAN Consultant Ear, Nose and Throat, Head and Neck Surgeon, KPJ Klang Specialist Hospital MD (UKM), MS ORL-HNS (UKM), DOHNS RCS Edinburgh (UK), MRCS Edinburgh (UK), Postgrad. Cert.in Allergy (UK), A.M. (Mal),  Fellowship in Rhinology (Singapore) Fellowship in Head and Neck Oncology & Surgery (Amsterdam)  +603-3377 7864 +6012-3760 728 ENTdrvincenttan@gmail.com www.vincentENTHNS.com www.biopsy-thyroid-ent.comt.com
Copyright Dr.Vincent Tan 2020
Smart-Q tips Smart-Q Apppointment System
We are using/trying out a Smart-Q appointment system. Please read and understand the terms n conditions. There is no perfect Q system – each will have its pros and cons. Intention: to optimize the reduction of clinic waiting time for both appointment (APPT) & walk-in (WI) patients. However, the APPT timing given will be based on BEST ESTIMATED TIME n expected to be shorter than the first- come-first-served (FCFS) queue. We surely dare NOT promise that all APPT patients will be seen on-the-dot punctually even though you may already have an appointment. We apologize in advance.
Reasons: Emergency cases (acute airway blockage, emergency referrals, heavy/serious bleeding, very frail patients etc) will be given priority Generally, new patients seen for the first time will need more time for consultation and examination. Some cases are more complex (2nd,3rd etc opinion consult, cancer diagnosis, breaking bad news, very anxious patients) Delays from surgeries
Clinic can be busy with many ad-hoc surgical procedures eg. In-clinic ultrasound-based or endoscopy-based procedures Some patients may have been seen earlier by the doctor and had gone around the different departments in the hospital for different tests/procedures. They are back in the clinic for review of the results by the doctor. Needing to fill insurance form on the spot for new acute admission. Crying uncooperative babies/kids Many other unforeseen/unexpected reasons
We will always have your welfare (right diagnosis, treatment and Q&A clarification) in mind (if you can exclude Q waiting time as your welfare factor !). Please know that the doctor always has to keep this balance in mind:
We can only seek your kind understanding and extend your kindness to a fellow human being if a patient is deemed in your opinion to be taking up longer than usual in the consultation room (maybe the doctor has to break the bad news he has cancer?, maybe the patient has many questions etc ). Rest assured the doctor is definitely not shaking legs inside and is in fact, doing the best he can. Previous   FCFS   clinic: All patients are seen based on FCFS system and will join the same Q. New   system: APPT and WI patients will have different Q lines.
That means, if earlier APPT patient (example patient A) is seen later than his actual appointment time, the rest (patient B, C, D, etc) who show up even on time will still be seen based on the existing APPT Q sequence ie. still a chance of the patient being seen later than the given appointment time - even if he/she shows up on time in the clinic. WI patients will be slotted in between the APPT patients provided there are free time in between. As compared to previous FCFS system where a WI patients with an acute non-emergency symptom can be seen earlier even without appointment as long as following the sequence of registration (as we said, there is no perfect Q system, there is pros and cons in each system). Hence, it Is also more advisable to get an estimated appointment time with the new system.
If the appointment is full and you wish to see him urgently:
The clinic/doctor reserves the right to call any patient depending on priorities and conditions at his discretion. We will try our best to meet your needs. Thank you for your kind understanding Other features of this new system: There is a live Q which you can follow on a mobile app or on the TV displays around the clinic/hospital
You can also book, rebook online. The mobile app helps you with the directions too.
You can also book, rebook online. The mobile app helps you with the directions too.
The booking system will send you reminders thru SMS/Whatsapp (as of now, Maxis telco users may face some technical glitches on this feature. Apologies) Of course we will still do our best to notify patients
Any FEEDBACK ? You can reach us at : +6012-3760.728 +6011- 1196.8728 ENTdrvincenttan@gmail.com
DOWNLOAD OUR CONTACT DETAILS:
ENTdrvincenttan@gmail.com
+603-3377 7864 +6012-3760 728
Vincent Ear, Nose, Throat, Head and Neck Surgery Specialist Clinic, Clinic Suite 210, Level 2, KPJ Klang Specialist Hospital No.102, Persiaran Rajawali/KU 1, Bandar Baru Klang, 41150 Klang, Selangor
vincentENTHNS
3.062578,101.46332 (Google Maps, Waze: KPJ Klang, Vincent ENT)
Mon-Fri: 930am-5pm Sat: 9am-1230pm
CONTACT US
CLINIC HOURS:
vincententhns
Vincent ENT Clinic
APPOINTMENT:  +603-3377 7864 +6012-3760 728 VINCENT EAR, NOSE & THROAT, THYROID,  HEAD AND NECK SURGERY SPECIALIST CLINIC 
Copyright Dr.Vincent Tan 2020
VINCENT
Ear, Nose and Throat (ENT), Thyroid, Head and Neck Surgery
Specialist Clinic
Committed to YOUR Well-being