Any FEEDBACK ? You can reach us at :
•
+6012-3760.728
•
+6011- 1196.8728
•
ENTdrvincenttan@gmail.com
We are using/trying out a Smart-Q appointment system.
Please read and understand the terms n conditions.
There is no perfect Q system – each will have its pros and cons.
Intention:
to
optimize
the
reduction
of
clinic
waiting
time
for
both
appointment
(APPT)
&
walk-in
(WI)
patients.
However,
the
APPT
timing
given
will
be
based
on
BEST
ESTIMATED
TIME
n
expected
to
be
shorter
than the first-come-first-served (FCFS) queue.
We
surely
dare
NOT
promise
that
all
APPT
patients
will
be
seen
on-the-dot
punctually
even
though
you may already have an appointment. We apologize in advance.
Reasons:
•
Emergency cases (acute airway blockage, emergency referrals, heavy/serious bleeding, very frail patients etc) will be
given priority
•
Generally, new patients seen for the first time will need more time for consultation and examination.
•
Some cases are more complex (2nd,3rd etc opinion consult, cancer diagnosis, breaking bad news, very anxious
patients)
•
Delays from surgeries
•
Clinic can be busy with many ad-hoc surgical procedures eg. In-clinic
ultrasound-based or endoscopy-based procedures
•
Some patients may have been seen earlier by the doctor and had gone around
the different departments in the hospital for different tests/procedures. They
are back in the clinic for review of the results by the doctor.
•
Needing to fill insurance form on the spot for new acute admission.
•
Crying uncooperative babies/kids
•
Many other unforeseen/unexpected reasons
We
will
always
have
your
welfare
(right
diagnosis,
treatment
and
Q&A
clarification)
in
mind
(if
you
can
exclude Q waiting time as your welfare factor !).
Please know that the doctor always has to keep this balance in mind:
We
can
only
seek
your
kind
understanding
and
extend
your
kindness
to
a
fellow
human
being
if
a
patient
is
deemed
in
your
opinion
to
be
taking
up
longer
than
usual
in
the
consultation
room
(maybe
the
doctor
has
to
break
the
bad
news
he
has
cancer?,
maybe
the
patient has many questions etc
). Rest assured the doctor is definitely not shaking legs inside and is in fact, doing the best he can.
Previous FCFS clinic:
All patients are seen based on FCFS system and will join the same Q.
New system:
APPT and WI patients will have different Q lines.
That
means,
if
earlier
APPT
patient
(example
patient
A)
is
seen
later
than
his
actual
appointment
time,
the
rest
(patient
B,
C,
D,
etc)
who
show
up
even
on
time
will
still
be
seen
based
on
the
existing
APPT
Q
sequence
ie.
still
a
chance
of
the
patient
being
seen
later
than the given appointment time - even if he/she shows up on time in the clinic.
WI
patients
will
be
slotted
in
between
the
APPT
patients
provided
there
are
free
time
in
between.
As
compared
to
previous
FCFS
system
where
a
WI
patients
with
an
acute
non-emergency
symptom
can
be
seen
earlier
even
without
appointment
as
long
as
following the sequence of registration
(as we said, there is no perfect Q system, there is pros and cons in each system).
Hence, it Is also more advisable to get an estimated appointment time with the new system.
If the appointment is full and you wish to see him urgently:
The clinic/doctor reserves the right to call any patient depending on priorities and conditions at his discretion.
We will try our best to meet your needs. Thank you for your kind understanding
Other features of this new system:
•
There is a live Q which you can follow on a mobile app or on the TV displays around the clinic/hospital
•
You can also book, rebook online.
•
The mobile app helps you with the directions too.
•
The booking system will send you reminders thru SMS/Whatsapp
(as of now, Maxis telco users may face some technical glitches on this feature. Apologies)
Of course we will still do our best to notify patients
DOWNLOAD OUR
CONTACT DETAILS:
ENTdrvincenttan@gmail.com
+603-3377 7864
+6012-3760 728
Vincent Ear, Nose, Throat, Head and Neck Surgery
Specialist Clinic, Clinic Suite 210, Level 2,
KPJ Klang Specialist Hospital
No.102, Persiaran Rajawali/KU 1,
Bandar Baru Klang,
41150 Klang,
Selangor
Mon-Fri: 930am-5pm
Sat: 9am-1230pm
vincentENTHNS
3.062578,101.46332
(Google Maps, Waze: KPJ Klang, Vincent ENT)
CONTACT US
CLINIC HOURS:
Vincent ENT Clinic
vincententhns
Ear, Nose and Throat (ENT), Thyroid, Head and Neck Surgery
Specialist Clinic
Committed to YOUR Well-being
Copyright Dr.Vincent Tan 2020
We are using/trying out a Smart-Q appointment system.
Please read and understand the terms n conditions.
There is no perfect Q system – each will have its pros and
cons.
Intention: to optimize the reduction of clinic waiting time for
both appointment (APPT) & walk-in (WI) patients.
However, the APPT timing given will be based on BEST
ESTIMATED TIME n expected to be shorter than the first-
come-first-served (FCFS) queue.
We surely dare NOT promise that all APPT patients will be
seen on-the-dot punctually even though you may already
have an appointment. We apologize in advance.
Reasons:
•
Emergency cases (acute airway
blockage, emergency referrals,
heavy/serious bleeding, very frail
patients etc) will be given priority
•
Generally, new patients seen for
the first time will need more time
for consultation and examination.
•
Some cases are more complex
(2nd,3rd etc opinion consult, cancer diagnosis,
breaking bad news, very anxious patients)
•
Delays from surgeries
•
Clinic can be busy with many ad-hoc surgical
procedures eg. In-clinic ultrasound-based or
endoscopy-based procedures
•
Some patients may have been seen earlier by the
doctor and had gone around the different departments
in the hospital for different tests/procedures. They are
back in the clinic for review of the results by the doctor.
•
Needing to fill insurance form on the spot for new
acute admission.
•
Crying uncooperative babies/kids
•
Many other unforeseen/unexpected reasons
We will always have your welfare (right diagnosis, treatment
and Q&A clarification) in mind (if you can exclude Q waiting
time as your welfare factor !).
Please know that the doctor always has to keep this balance
in mind:
We
can
only
seek
your
kind
understanding
and
extend
your
kindness
to
a
fellow
human
being
if
a
patient
is
deemed
in
your
opinion
to
be
taking
up
longer
than
usual
in
the
consultation
room
(maybe
the
doctor
has
to
break
the
bad
news
he
has
cancer?,
maybe
the
patient
has
many
questions
etc
).
Rest
assured
the
doctor
is
definitely
not
shaking
legs
inside
and
is
in
fact,
doing
the
best
he
can.
Previous
FCFS
clinic:
All
patients
are
seen
based
on
FCFS
system and will join the same Q.
New
system:
APPT
and
WI
patients
will
have
different
Q
lines.
That
means,
if
earlier
APPT
patient
(example
patient
A)
is
seen
later
than
his
actual
appointment
time,
the
rest
(patient
B,
C,
D,
etc)
who
show
up
even
on
time
will
still
be
seen
based
on
the
existing
APPT
Q
sequence
ie.
still
a
chance
of
the
patient
being
seen
later
than
the
given
appointment
time
-
even
if
he/she
shows
up
on
time
in
the
clinic.
WI
patients
will
be
slotted
in
between
the
APPT
patients
provided
there
are
free
time
in
between.
As
compared
to
previous
FCFS
system
where
a
WI
patients
with
an
acute
non-emergency
symptom
can
be
seen
earlier
even
without
appointment
as
long
as
following
the
sequence
of
registration
(as
we
said,
there
is
no
perfect
Q
system,
there is pros and cons in each system).
Hence,
it
Is
also
more
advisable
to
get
an
estimated
appointment time with the new system.
If the appointment is full and you wish to see him urgently:
The clinic/doctor reserves the right to call any patient
depending on priorities and conditions at his discretion.
We will try our best to meet your needs. Thank you for
your kind understanding
Other features of this new system:
•
There is a live Q which you can follow on a mobile
app or on the TV displays around the clinic/hospital
•
You can also book, rebook online.
•
The mobile app helps you with the directions too.
•
You can also book, rebook online.
•
The mobile app helps you with the directions too.
•
The
booking
system
will
send
you
reminders
thru
SMS/Whatsapp
(as
of
now,
Maxis
telco
users
may
face
some
technical glitches on this feature. Apologies)
Of course we will still do our best to notify patients
Any FEEDBACK ? You can reach us at :
•
+6012-3760.728
•
+6011- 1196.8728
•
ENTdrvincenttan@gmail.com
DOWNLOAD OUR CONTACT DETAILS:
ENTdrvincenttan@gmail.com
+603-3377 7864
+6012-3760 728
Vincent Ear, Nose, Throat, Head and Neck Surgery
Specialist Clinic, Clinic Suite 210, Level 2,
KPJ Klang Specialist Hospital
No.102, Persiaran Rajawali/KU 1,
Bandar Baru Klang,
41150 Klang,
Selangor
vincentENTHNS
3.062578,101.46332
(Google Maps, Waze: KPJ Klang, Vincent ENT)
Mon-Fri: 930am-5pm
Sat: 9am-1230pm
CONTACT US
CLINIC HOURS:
vincententhns
Vincent ENT Clinic
Copyright Dr.Vincent Tan 2020
Ear, Nose and Throat (ENT), Thyroid, Head and Neck Surgery
Specialist Clinic
Committed to YOUR Well-being
